FAQ

1. How long will it take to receive my order?

Please allow us 3 to 5 business days to process your order and in addition to 7 to 10 business days on all orders expect custom wigs. Please allow 14 to 20 days for all custom orders. If you would like to inquire about your order please email us at contact@poisedbeyondhair.com

2. What if I don't know my head measurements?

Please refer to our wig measurement guide for assistance with taking our own measurements. 

3. How can I track my order?

After your order is processed and shipped you will receive a tracking number via the email you provided during checkout. There should be a link included in that email to send you directly to the USPS website to track your order. If not simply go to usps.com/tracking to follow your order on its way to you. (A signature is required to confirm delivery.)

To keep track of all of your orders placed with Poised Beyond Hair, please create an account with us!